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RETURN & REFUND POLICY
RETURN POLICY FOR PERFORMANCE PARTS
Last updated 2 August 2025
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RETURNS
All returns must be posted within fourteen (14) days of the date goods/products are received. All returned items must be in new and unused condition, with all original tags/labels attached and original packaging.
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RETURN PROCESS
Please note, the buyer (you) will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
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To return an item, please email customer service at support@immortal-tuning.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and post to the following address via a tracked postal service:
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Immortal Tuning
Attn: Returns
RMA #
4 Mount View
Feniton
Devon
EX143EB
United Kingdom
Additional information:
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Returned items must have original tags still on and be returned in original product packaging.
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Returned items must have no visible signs of wear or use.
REFUND POLICY
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REFUNDS
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After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.
We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
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Personalised items
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Custom-made items
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Perishable items
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Installed/fitted items (Items that have previously been installed/fitted on the vehicle)
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Used items (such as clothing/merchandise)
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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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Please Note:
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Sale items are FINAL SALE and cannot be returned.
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Proof of sale required.
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Only the person who purchased the item can request return, refund or exchange.
If you have any questions concerning our return policy, please contact us at:
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RETURN POLICY FOR MERCHANDISE
Last updated 2 August 2025
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RETURNS
For damaged, misprinted, or defective items, you must submit your claim to support@immortal-tuning.co.uk within 30 days of receiving the product.
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For packages lost in transit, you must submit your claim to support@immortal-tuning.co.uk within 30 days of the order date.
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RETURN PROCESS
Please note, the buyer (you) will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
​
To return an item, please email customer service at support@immortal-tuning.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and post to the following address via a tracked postal service:
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Immortal Tuning
Antar 2 Headway Road
Wolverhampton
West Midlands
WV10 6PZ
Additional information:
-
Returned items must have original tags still on and be returned in original product packaging.
-
Returned items must have no visible signs of wear or use.
REFUND POLICY
​
REFUNDS
​
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.
We will notify you by email when your return has been processed.
No refund, returns or exchanges accepted for the following reasons:
The wrong size, picked the wrong item, or simply don't want it anymore.​
​
Please Note:
-
Sale items are FINAL SALE and cannot be returned.
-
Proof of sale required.
-
Only the person who purchased the item can request return, refund or exchange.
If you have any questions concerning our return policy, please contact us at: